Carl Is A Credit To The Team!

Carl Is A Credit To The Team!

Carl from our Responsive Repairs team recently received some lovely feedback from a tenant through Group CEO, Andrew Bowden, and we couldn’t be prouder! Here’s what the tenant had to say…

“Dear Mr Bowden,

I had a couple of small repairs fixed today by a man called Carl.

I would just like to say what a pleasure it was to meet him, and he is definitely the kind of worker Cartrefi Conwy needs.

After the knock on the door to me opening it, Carl showed me the Cartrefi Conwy identification badge and held it out, allowing me time to look at it and read it. He was prepared with a mask, which was appreciated. Although the job was down as an inspection job, he was able to fix the problems there and then.  

He was so pleasant and you could see and feel how happy he was in his job, even if he told me so. He was such a role model for Cartrefi Conwy and spoke about the pride he had working for Cartrefi Conwy. Being a woman on her own, Carl put me at ease and I felt very comfortable having him in the house. 

I just wanted you to know what positive feedback I had for this man and his work ethic, and I hope you will pass this forward to his manager.

Carl is a credit to Cartrefi Conwy.”

We had the pleasure of meeting Carl for a cuppa earlier this week, where we caught up with him about the wonderful feedback he received…

“I was just doing my job. I love working on Responsive Repairs, getting to meet new people all the time. No matter who I am working for, I give everyone the same great service, just as I would like if I was the tenant. First impressions matter, and I am glad I could make our tenant feel at ease.”

Well done Carl, keep up the great work!